A user reported that the following error while visiting a website on a Citrix XenApp server:

I tried adding the site to the Trusted Sites List and adding the url to the Per Site Privacy list:

But this didn’t work, but I noticed that the site was “flickering” a lot so I suspected that HDX Flash Acceleration was the problem.

(more…)

Environment
Windows 2003 Enterprise (32 bit), Citrix XenApp 5, RES Workspace Manager 2011, McAfee VirusScan Enterprise 8.7.0i.

Problem
When a opening an Excel workbook from Sharepoint the whole session freezes.

I asked the user to open an Excel workbook from Sharepoint and I noticed the following popup:

So my first thought was that the user somehow clicked this message to the background and IE was waiting for a response.

(more…)

Earlier this week I was asked to investigate a problem with the Xerox Universal Printer Driver. Users complained that printing to a Xerox printer was much slower than printing to an HP printer.

I received a reference document from a user, a rather complex Excel sheet. When selecting multiple tabs it took almost a minute to generate a print preview in Excel 2007 running on Windows 2003 with XenApp 5.

I was aware of a bug in the Xerox Universal Driver where almost 9.000 files were copied into the user’s profile directory (I wrote about that in an earlier post). But this seemed to be another problem.

(more…)